Why we ask for a booking deposit

When you book an appointment with us, a deposit will be required to secure it. Some people find that unexpected, so it seems fair to explain plainly why we ask and how it works.

What a deposit does

The deposit is deducted in full from the cost of your treatment on the day. It is not a fee for booking — it comes off what you pay, so if you attend your appointment, you are no worse off.

Why we ask

Appointments here are one-to-one, and they are held exclusively for you — consultation, treatment and time to answer questions without rushing. When an appointment is missed without notice, that time cannot be given to anyone else, and someone who wanted an appointment did not get one.

A deposit means the diary reflects genuine bookings. In practice this benefits you directly: appointments are easier to get, waiting times stay short, and the person in the chair before you is not being hurried because the day has been disrupted.

It is also simply how most medical and clinical appointments work now, for the same reason.

If you need to change your appointment

Life happens, and we would much rather you moved an appointment than felt awkward about it. If you need to reschedule, give us as much notice as you reasonably can and we will do our best to find another time that suits.

Our full booking terms, including the notice period and how deposits are treated on cancellation, are set out in our terms and conditions — worth a read before you book, and the exact amount is confirmed at the point of booking.

A note on consultations

Your consultation is complimentary, and it matters to us that nobody feels pressured into treatment. If you attend your complimentary consultation and decide not to proceed — or if Melody or Georgia advises that treatment is not right for you — that is a perfectly good outcome, and one we would far rather reach honestly than avoid.

Any questions

If anything about booking, deposits or our terms is unclear, please just ask before you book. We would rather answer a question than have anybody unsure about what they are agreeing to.